Terms of service

Terms of Service – GenZ Aura

1. Overview

Welcome to GenZ Aura. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to GenZ Aura. We operate this online store and website to provide customers with access to our products and services.

By visiting our website or purchasing from us, you agree to these Terms of Service and our applicable store policies. Please read them carefully before placing an order.

2. Online Store Terms

You must provide accurate and complete information when placing an order. You agree not to use our website for any unlawful purpose or violate any applicable laws while using our services.

3. Products and Pricing

We make reasonable efforts to display product descriptions, images, and prices accurately. However, colours and appearance may vary depending on your device or screen settings.

Prices are displayed in Indian Rupees (INR), unless otherwise stated. We reserve the right to correct errors and update prices or product information. Any changes will not affect an order already accepted, except where permitted by applicable law.

4. Orders and Payments

All orders are subject to acceptance and product availability. We reserve the right to cancel or refuse an order where there is a legitimate reason, including suspected fraud or incorrect pricing, subject to applicable law.

We may offer prepaid payment options and Cash on Delivery (COD) on eligible orders. COD availability may depend on the delivery location and order conditions.

5. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery period shown at checkout or communicated to you. Delivery times may vary depending on your location, courier services, supplier availability, and other circumstances beyond our reasonable control.

We will communicate material shipping updates where possible. Delivery estimates are not guaranteed unless expressly stated.

6. Returns and Refunds

Eligible products may be returned within "7 days of delivery", subject to our Return and Refund Policy.

To request a return or report a damaged, defective, or incorrect product, contact us at [genzaura0012@outlook.com] (mailto:genzaura0012@outlook.com) with your order number and relevant details.

Refunds for approved returns will be processed according to our Return and Refund Policy and applicable law. Nothing in these Terms limits your statutory consumer rights.

7. Intellectual Property

All website content, including text, graphics, logos, and design elements, belongs to GenZ Aura or its respective rights holders. You may not reproduce or use this content commercially without prior permission, except as permitted by law.

8. Third-Party Services

Our store may use third-party services, including payment providers, delivery partners, and e-commerce platforms. Your use of those services may also be subject to their respective terms and policies.

9. Errors and Changes

We may correct errors, update information, or modify product listings when necessary. We will handle existing orders in accordance with applicable law and any relevant commitments made to customers.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. We will handle customer complaints and product-related issues in accordance with applicable legal requirements.

11. Governing Law

These Terms are governed by the laws of India. Any disputes will be handled by the competent courts or authorities in accordance with applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on our website with the updated effective date where appropriate.

13. Contact Information

Store Name: GenZ Aura
Email: [genzaura0012@outlook.com] (mailto:genzaura0012@outlook.com)
Country of Operation: India