Shipping policy
Shipping Policy – GenZ Aura
At GenZ Aura, we aim to deliver your orders safely and as quickly as possible across India.
1. Shipping Coverage
We deliver to serviceable locations across India. Delivery availability depends on the courier service and your PIN code.
2. Order Processing Time
Orders are generally processed within 1–3 business days after they are placed. Processing may take longer during holidays, sales, or unforeseen circumstances.
3. Estimated Delivery Time
Orders are generally delivered within 5–10 business days after dispatch. Delivery times may vary depending on your location, supplier availability, courier operations, and other circumstances beyond our control.
4. Shipping Charges
Any applicable shipping charges will be displayed at checkout before you complete your purchase. If free shipping is offered on an eligible order, the applicable conditions will be displayed on our website.
5. Order Tracking
Where tracking is available, tracking details will be shared through the contact information provided when placing your order. Please allow some time for tracking information to update after dispatch.
6. Cash on Delivery (COD)
Cash on Delivery may be available for eligible products and delivery locations. If COD is available, the option will appear during checkout. Please ensure that your phone number and delivery address are accurate.
7. Delayed or Undelivered Orders
Delivery may be delayed due to courier issues, weather, incorrect addresses, or other unexpected circumstances. If your order is delayed or tracking has not updated for an extended period, contact us for assistance.
8. Incorrect Address
Please check your shipping address and PIN code carefully before placing an order. We may not be able to change the address after an order has been dispatched. Additional charges may apply if a shipment must be reattempted or redirected, where applicable and communicated to you.
9. Damaged, Incorrect, or Missing Products
If your order arrives damaged, incorrect, or incomplete, contact us at [genzaura0012@outlook.com] (mailto:genzaura0012@outlook.com) as soon as possible. Include your order number and clear photos or videos so we can review the issue and help resolve it.
10. Returns and Refunds
Eligible returns may be requested within 7 days of delivery, subject to our Return and Refund Policy. Please review that policy for eligibility requirements and return instructions.
11. Contact Us
For shipping questions or delivery assistance, contact:
Store: GenZ Aura
Email: [genzaura0012@outlook.com] (mailto:genzaura0012@outlook.com)
Shipping region: India